Begining June 12, 2023, the Catholic University of America is using PaymentWorks as our new vendor registration and onboarding platform that will ensure regulatory compliance, mitigate the risk of payment fraud, and provide customer support to suppliers and campus users.
New and existing Vendors are required to register and create a profile via this new system. We have provided resources for CUA employees so they can can understand how to send invitations and how to use PaymentWorks. We have also created resources on this page for suppliers to understand and get accustomed to the new system.
Vendors will utilize PaymentWorks to:
- Update and maintain supplier information such as supplier name, contact information, remittance addresses, and ACH information.
- View access to invoice history and payment status
Vendors must receive a registration invitation initiated by a CUA employee. Registrations are completed in PaymentWorks and approved by CUA in PaymentWorks in order to process goods/services from vendors.
For Vendors and Suppliers:
Current vendors with CUA who are active and in good standing, have already been invited to register with PaymentWorks and be connected to CUA. Vendors who have completed their PaymentWorks registration and need to access their profile, can use the Supplier Login link below:
Supplier Login.
In PaymentWorks, vendors can view:
- Electronic Payments: ACH payment option available for Suppliers and Payees
- Wire Payments are available for International vendors only
- Better User Experience: The process for Individuals requires fewer fields and can be completed on a phone/mobile device
- Access to Payment status within the PaymentWorks portal.
If you have any questions regarding the transition over to PaymentWorks, please send them to cua-ap-vendors@cua.edu.
Guides
- How CUA personnel initiate a PaymentWorks Registration Invitation to a new vendors. [GUIDE].
- How CUA vendors register in RaymentWorks. [GUIDE].
FAQ's (Frequently Asked Questions)
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Q: What are the benefits of using PaymentWorks?
A: PaymentWorks enables vendors to provide sensitive information in a secure format and eliminates the need for departments to gather information. Vendors will now be able to provide information electronically through PaymentWorks and will also have a portal to update their ACH banking information and/or remit addresses as needed. PaymentWorks will assist the university in validating information provided by vendors and it will automate certain steps such as checking various sanction lists. -
Q: If vendors are having trouble with PaymentWorks, who do I contract?
A. When logged into PaymentWorks, vendors can access help resources by clicking on the Help link in the upper-right section of the screen. If necessary, use the "Contact Support" option to submit inquiries and/or to report issues. -
Q: How do vendors update their identity, ACH banking information, address?
A: All vendor updates will be managed through PaymentWorks. Existing suppliers who wish to update their address, identity information, or ACH banking details will process changes in PaymentWorks. -
Q: Can vendors see the payment status of their invoices in PaymentWorks?
A: Yes. Access your PaymentWorks profile and review the invoice payment status by accessing the Invoices tab. -
Q: Can vendors submit invoices to PaymentWorks?
A: No. All vendor invoices MUST be submitted electronically via email to "cua-accountspayable@cua.edu", with a valid CUA Purchase Order number printed on the invoice for timely payment. -
Q: If a vendor has not responded to their registration invitation, can a CUA employee resend the invite?
A: No. Do not re-send invitations unless the vendor notifies you that they did not receive the initial e-mail. Vendors will receive reminder notices: e-mail notifications are automatically generated by PaymentWorks:1st reminder – 3 days2nd reminder – 7 days3rd reminder – 14 days4th reminder – 21 days5th reminder – 28 days